Why Stories Are Important for Social Media

Stories are important. Stories share the funny, quirky, heartwarming details of your business.

Social media enchilada

Raw Enchilada, a social media feast

We all have stories to share and that’s why social media is so great.

If you have a funny or heartwarming customer story that can be told in one or two sentences, feel free to share it (minus any personal details about your customer) on your social media networks.

Here’s a story about my business.

I am a consultant, and much of my work is done in coffee shops, random offices, or online. But sometimes I go to my clients’ homes.

Recently I gained a new client who happens to be a raw foodist and we meet at her home. She and her husband have fed me some interesting meals, food I would have never thought to try on my own. I’ve enjoyed all of it, but my favorite was the rawkin enchilada. An enchilada, one of my favorite hot meals, turned into a totally new food experience for me. And it is delicious!

So share your stories on social media.

If you’re on Facebook, write a status update and watch the comments flow in. People who enjoy your business will feel warmed by the personal details about daily activities.

On Twitter, use your short stories to enhance and pad in between tweeting about happy hours or promotional discounts.

If you’ve got a blog, come up with a theme for the week and write one or two blog posts, sharing details for the week. You would be surprised at how quickly a blog post will form when you ask your employees to take notes on the fun conversations they had with customers.

Using social media can be fun for your business, your employees and your customers.

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Social Media is the Un-marketing Tool for Small Businesses

There’s no such thing as social media marketing.

Social Media Marketing

Don't use a logo on social media sites, use your face. http://www.facebook.com/yellowflysocialmedia

There’s no such thing as social media marketing.

Do I need to click my heels together and repeat again?

Okay, sure, some big companies are using social media to effectively “market” their products. But these are companies with a loyal following and a large enough budget to spread incentives through their Facebook pages and Twitter accounts.

But for small businesses, forget about trying to “market” your business using social media.

Instead, market your social skills. Be friendly. Create value. Talk to people, not at them. Don’t post too much promo. Post value. And for god’s sakes, don’t use a logo where a photo should be. Use a face. Let your logo define your website.

Instead of a marketing tool, think of social media as another avenue to get to know your customers. It’s no different than using an email list to remind current and loyal customers about a sale or a new product.

Social media avenues will also potentially bring in new customers who are looking for local products and services. If you are chatting with your fans and followers, being friendly, providing value, and just generally being available, this will scream volumes to potential new customers who may stumble upon your business online.

But forget about using social media to market. It’s the new media. Marketing is old. Social media is new. It’s clean. It’s communication. It is not, marketing.

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How to Write a Blog Post

Writing a blog post might look simple. And it can be. But if you are just beginning, you may find that it is hard to get started. In this post I will outline a few basic rules for writing a blog post.

Basica writing rules still apply when writing blog posts.

While blogging may be relatively new, the basic principles of writing still apply to blogging if you wish to engage your reader’s attention.

Here are a few guidelines from basic writing knowledge that will help you write your posts. Keep in mind that rules can always be broken. This post is meant to help you get started. Don’t let any “rules” keep you from writing passionately about your topic. However, keep in mind that often, these guidelines can encourage you to be more creative and therefore, a better writer.

Two of the most important things are your headline/title and your lead, also spelled lede, which is the beginning sentence or sentences.

Headlines

Don’t use comical or obscure references in headlines. While this has become popularized, and famous writers/bloggers do this aplenty, it will not help you get readers.

A headline should be simple, plain and straight to the point. What is this post about? Write that down. There’s your headline.

Readers use the headline to determine if they will read a post. Give them a reason to read your post. Don’t confuse them or they just might move on.

Getting Started

Getting started on a post or article is often the hardest part. Keep in mind that you can always edit.

Decide what your post is about. Ask yourself, What is the essence of this post? What do I want to say? What do I want the reader to take away?

Write that down.

You’ll want to ensure that this message is accurately reflected at the beginning of your post. Don’t worry about getting that right when you start to write your post. Write down your thoughts and then go back later if you need to make any changes.

Remember, you can always edit.

The lead is typically one or two sentences. It can be more, as you can see from the lead on this post.

Don’t try to be witty on your first sentence.

Don’t use quotes.This is the sign of an amateur writer.

Don’t use definitions from the dictionary. This is also a sign of an amateur writer.

Don’t use cliches.

These techniques are passive. You want to be direct in your writing. Readers don’t want to guess your message. Instead of trying to intrigue your readers with trickiness, fascinate them with beautiful, honest, passionate writing. Anything can be interesting if written about with passion.

The average person will not read your entire post. Don’t waste your first precious sentence/s trying to be witty. Readers first want to know why they are reading your post. Once settled in to read it, then they can be entertained.

Details Are Important

Once you’ve written a good descriptive sentence or two about the topic of your blog, flesh it out with detail.

Bad example:

“The flower was pretty.”

Good example:

“The pinkish hue mingled with dew on the flower took my breath away.”

Using Photos to Tie the Words to a Visual

Use photos that go with your post.

For example, if your post is about how to make an enchilada, use a photo of a delicious, enticing, enchilada dripping with cheese and sauce, not a picture of someone cooking.

Length Matters

The post should not be too long, approximately 500-700 words is a good rule of thumb. Although, there are exceptions to this rule, it is a standard average post length.

Edit

Make sure you edit your post for grammar, spelling, and poor sentence structure. Ensure that certain things are correct: capitalization, facts, figures, and links. Caption your photo.

Once you’ve written a descriptive and encompassing lead, and proofed your post for the basics, read it aloud. Change anything that you stumble on while reading aloud.

Proofread three times, then publish. Remember it doesn’t need to be perfect. With time, you will find yourself catching your mistakes earlier on and you’ll become a better/quicker writer.

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Pinterest is the New Social Networking Site to Watch

Pinterest, the online pinboard is the next hot social networking site to watch.

While Facebook and Google+ battle it out, Pinterest is quickly moving along in popularity.

Last week, Pinterest hit 40 times the amount of hits it had just six months ago, with 11 million hits, according to Experian Hitwise.

Pinterest’s main hits are coming Texas and California, so if you’re doing business here in Austin, Tx, that’s an added bonus.

Pinterest has also been recently named as one of the top social trend sites in 2011.

The popular online pinboard has immediate appeal for people interested in home decor, recipes and crafting. However, one can pin anything. Don’t be deterred from checking it out if the appeal isn’t immediate.

Personally, I didn’t find the immediate appeal of Pinterest. But over the past few weeks, my interest has peaked and I’m finding the site quite fun.

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Facebook Timeline: No Fan Pages Yet; No Going Back

Facebook has been unrolling it’s new Timeline feature for a few months now. I was recently given the option to try it out on my profile, which I did. I like it. I like it so much I immediately went off to search and see if I could switch my Fan Page over too.

No can do, says Facebook.

“We are currently focused on Timeline for individuals and will consider how to make consistent experiences for Pages, but we have nothing to announce at this time,” according to a Facebook spokesperson.

Additionally, if you’ve already made the switch on your profile and hate it, there’s no going back. This is the new look for Facebook.

“Timeline is the new Facebook profile, they will not be able to opt out or go back to the old profile (once users have made the switch).”

Personally, I love Timeline. It’s more like a website, with a variety of new visuals. The back end is lovely too. Finally, you can go back and easily search your old updates, which is something I’ve been highly anticipating since I heard of the new look.

So, switch or don’t switch. Either way, this is the new look. If you make the change now, you’ll have a week to tinker with it. Or you can wait and let Facebook spring it on you just like all previous changes.

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The Circle of Social Media

When thinking about your social media presence, imagine it like a circle.

Instead of using each social networking site by itself, work it in conjunction with all of your sites.

Each social networking site is not an entity unto itself. Social networking should go in a circle.

Your website is the hub, and the social networking sites should revolve around them. It should be the start and the end, with your social media sites, Facebook, Twitter, LinkedIn, Google+, etc. revolving.

Practical Suggestions in Circling Your Social Media Sites:

Since most people use Facebook and many use Twitter, I’ll use these in this example.
Clients always want to know how they can get their friends/fan/follower counts up on their social media sites.

  • One of the best ways is simply to ask your fans/followers on Facebook and Twitter to come over to the other one.
  • On Twitter, post your Facebook link regularly, asking people to fan you on Facebook.
  • On Facebook, do the same with a status update on a day when you have nothing else to share.
  • Make sure your website has buttons or links to Facebook and Twitter.
  • If you have a blog, put a reminder up once in a while at the bottom of a post, reminding your readers that you are on Facebook and Twitter.
  • Make sure you are posting links to your website on Facebook and Twitter regularly.
  • Link to your blog every time you write a post.
  • Don’t be afraid to post the same link multiple times on Twitter.
  • Post a link to your email list subscription page, regularly, especially after you’ve added fans/followers.
  • Simply post a link to your website, with an intriguing statement about your business.
  • And lastly, don’t forget to post your Facebook and Twitter URLS, somewhere in your real live business. You can use links or QR codes to remind your customers/fans/clients that you are using social networking for updates. And if you are a creative artist, make an announcement at shows and add the URLS or QR codes to your merchandise and press packets.

There are plenty of other ways to gain fans and followers. These are just some of the ways you can do it using the theory of the Circle of Social Media.

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Small Businesses Have the Advantage with Social Media: Making Personal Connections

Even though lots of big brands are successfully using social media to their advantage through contests and giveaways, I think that small businesses have an advantage when it comes to successful social media campaigns. (I use the word campaign loosely, because really marketing speech should be implemented carefully with social media for your business.)

Small businesses have the advantage of making a true personal connection online with their customers. And the best part, staying connected even when the customer is gone from the store/office.

In all reality, people aren’t on social networking sites to get ads shoved in their faces. They want to connect. They want to chat. They want to be entertained. They want to be fed, figuratively, and sometimes, literally. That’s where small business success enters.

If a small business can do the first three successfully, connect, chat and entertain, their customers and clients, when it’s sale time, they will have a an edge up on the competition. The loyalty will already be instilled because you have connected with your customers and clients in ways that your competitors, who are not using social media, haven’t.

How to Connect, Chat, and Entertain

When you’re using your social media networks to connect with customers, don’t think of them as customers. Think of them as friends, or perhaps, friendly acquaintances. Ask them about their lives, show them funny things you enjoy, comment on their posts when and where you can. Post topics that you think they will enjoy reading about and hopefully, will comment on. Don’t be afraid to share a little bit of yourself.

Promotion Time

When it comes time to promote on your social networking sites, do a soft to medium sell. Don’t put out an aggressive pitch. Your customers are already networking with you because they like your product. Give the information like you are giving a gift. Show pictures. Give them details. Make a personal comment on the product or sale. Offer discounts or promotions that are special to your online networks. Then leave it up to them.

Small businesses have a lot more power online than they realize. It’s time to start using social media networks to your advantage. Take what works for you in real life: local connections, friendliness, loyalty, and then turn it into a powerful tool online.

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Why Google Plus Could Overtake Facebook

I was lucky enough to score a Google Plus invite on the first day of its beta testing and after a  couple of days playing with it, I’m convinced that it has the capability to outperform Facebook.

Google Plus is all the good stuff about social networking rolled into one.

You can categorize connections with the Circles feature, making it easier to separate work and goofing off.

Google Plus

Google Plus’s pre-filled Circles are Friends, Acquaintances, Family, and Following. I think they missed the boat and should have added Work. But it’s easy enough to add that one. You can make new Circles in a snap.

Upon analyzing the Circle function I think this function will be well-loved function. Now you can have your personal and professional networks all on one social networking site. It’s like having LinkedIn and Facebook altogether. I rarely use my LinkedIn account because it’s not as much fun. But I often wish that I spent more time “hanging out” with my professional network online. With Google Plus’s Circles function, this makes it even more possible.

There are many more reasons to love Google Plus:

  • Political correctness: under relationship status you have the option of choosing, (other than single or married), domestic partnership or civil union.
  • Resume function, giving it the ability to network with professionals with ease.
  • Followers: this gives the social networking medium the feel of Twitter, making me more likely to add people I don’t know, something I rarely do on my personal profile on Facebook.
  • Automatically uploads your Google profile, giving your social networking presence more visibility and more credibility.
  • Huddle conversations and Hanging Out (video conferencing).
  • Data Liberation: you can backup your information from Google Plus onto your computer.
  • Sparks: you can easily find new blogs and other information that you’re interested in. Even in beta, this function seems to work with way more ease than Facebook’s Networked Blogs.
  • Chat, this function automatically imports all your contacts from Gmail. It might give me the impetus to finally move my more-oft checked personal email from Yahoo to Google.

The cynicism about Google Plus abound, will Google Plus be the next Google Wave? Why is Google being so stingy with their invites feature? Will people really use the Circles feature properly?

I think that Google Plus is the answer many people have been looking for with social networking. It’s a step up from Facebook, Twitter, and LinkedIn. Its all rolled into one.

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Using Mindfulness with Social Media and Small Business

Filling your social media jug using mindfulness.

One of my favorite Buddhist quotes is, “A jug fills. Drop by drop. Thinking of social media in these terms can be quite helpful.

The idea behind the quote is that action is necessary in order to live a fulfilling life. The idea, when applied to social media can mean that regular, consistent action will fill up your social media networks with solid connections.

There are a few regular actions that you must do regularly in order to build your social media networks.

Finding Social Media Connections:

Some start out with their social networks friending and following everyone and everything. Others take the opposite approach, being overly critical of every person who attempts a connection and ignoring them unless they already have an in-person connection.

Both of these approaches are highly utilized in the social media world. However, I believe that neither is the best approach.

I am typically cautious of anyone who taking the first approach. Some people may be able to build solid connections with large numbers of people quickly. But it’s rare. Anyone who is building their social network too fast will end up with a lot of useless connections. It’s the social media equivalent of a Ponzi scheme.

The second approach is pretty useless too. Sure, you may feel comfortable with all the people in your social network, and for personal networks, this works fine. But building a social network for your business, you must take risks, just like you have done in your business decisions, so you must do for your social media connections.

The best approach is use rational, practical decisions and make connections regularly. Every day, friend and follow a handful of people. If their preferred topics are relevant to your business, or if they look like a potential customer based on geography, then they may be a worthwhile connection to make.

Posting Updates to your Social Networks:

The next action you must take regularly is posting updates and responding to others’ actions.

When you first start out, log in once a day. Put it on your calendar and check in to your social networks. Post an update, comment on one or two status updates. Follow or friend a few people who look interesting. Check out anyone who is making a friend request, and new followers. Reply to anyone who may have commented to you.

Commenting on your Social Networks

Another very important regular action you must take is to comment. Comment on other people’s updates. Find out who responds, who you enjoy talking to, and then talk to them regularly. As you do this, your connections will build and you will begin to see the fruits of your labor.

Take Regular, Consistent, Action: Use Mindfulness

It may feel strange to equate social media with a spiritual ideal. However, just like anything in your life, your social media connections are important. For anything you do, you reap what you sow. Social media can reap rewards that you may have never imagined. Every day, one by one, you will solidify your connections and your social media “jug” will get filled.

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Determining Klout (clout) for Small Business

Klout is a new part of social media. Having lots of followers/friends/fans is not the only estimator online anymore.

Klout is a form of analytics that determines a person’s online influence amongst their digital  followers and friends.

Like any social media, this is just like real life. You may know a lot of people, but do they listen to you?

What this means online is: Do they comment on your posts? Do they re-tweet your tweets? Do they, well, really “Like” you? Or are they just hanging on because they want you to hang on?

Klout is a new way to determine just how influential a person is online. At first glance, this might seem vain, or shallow to consider.

But for small businesses, social media is just another network getting the word out about your business. It’s how you get to know your customers. Do you really want to bother with people who are just looking at the numbers? It’s like becoming friends with someone, who in real life, just wants a lot of people at their party, but doesn’t care to have lunch with you even once.

Some businesses are still trying to use social media as advertising. But the smart ones are using it as a communication tool.

By looking at a person’s Klout score, you can better determine if they are really worth having in your feed.

On Twitter, in particular, it’s often hard to tell if someone has real Klout/clout with their followers. You can look at the amount of followers and followees a person has, but that doesn’t tell the whole story. They might even get lots of re-tweets. But still, that doesn’t tell the whole story.

Klout analyzes a person’s influence by looking not only at the amount of people following and friending them on Twitter and Facebook, but also analyzes your network’s influencers, and your mentions.

There is no “right” number to look at. Much of your determination about whether to engage with someone online will depend on your business and your preferences. Using Klout is just another good analytical tool.

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